FAQ

How can we help you?

Find the most frequently asked questions here.

When will the request reach me?

Depending on the shipping method chosen and the responsible in charge of delivery. Go

to Shipping & Delivery

If I have a product with a manufacturing defect?

You must read the Return Policy to know the conditions of return and exchange, in case

of a defect on the product, it was agreed to return, the shipping value of the company is

calculated, and the freight returned to the customer. As for the value of the product, it is

not calculated for the customer according to the return policy.

I want to order large quantities. Is there a discount?

The store offers a delivery service for orders of large quantities and there is a discount

ranging between 10-30% on certain products. You can Contact Us directly via the

contact

us page and inquire about the quantities.